What is included in the website maintenance plans?
Our maintenance plans include SEO optimization, ADA/WCAG compliance audits, security updates, performance optimization, and regular monitoring. The Essential plan covers basic SEO, Professional adds accessibility compliance, and Complete Care includes full website management with content updates.
How often are maintenance services performed?
We perform monthly SEO audits and compliance checks, weekly security scans, and daily backups (on Complete Care plans). Critical security updates are applied as soon as they're released. You'll receive a detailed monthly report of all work performed.
What is WCAG 2.1 AA compliance and why does it matter?
WCAG 2.1 AA is the Web Content Accessibility Guidelines standard that ensures websites are accessible to people with disabilities. It matters because over 4,000 ADA website lawsuits were filed in 2023, and compliance protects your business from legal liability while making your site accessible to all users.
Can the maintenance plans be customized?
Yes! We understand every business has unique needs. Contact us to discuss custom maintenance packages that can include additional services like e-commerce optimization, multi-site management, or specialized compliance requirements.
What happens if issues are found during an audit?
When we identify issues during SEO or accessibility audits, we fix them as part of your maintenance plan. Critical issues are addressed immediately, while less urgent items are scheduled based on priority. You'll receive detailed reports of all issues found and resolved.
Do you serve businesses outside of Ohio?
While we're based in Ohio and specialize in serving local businesses in Canton, Akron, Cleveland, and throughout Northeast Ohio, we do work with clients nationwide. Our website maintenance services can be provided remotely to any business with a website.
How much does website maintenance cost?
Our website maintenance plans start at $150/month for basic SEO monitoring and go up to $600/month for comprehensive full-service management. The SEO Essentials plan is $150/month, the SEO + Accessibility plan (our most popular) is $300/month, and Complete Care is $600/month. We also offer custom packages for businesses with unique requirements.
What's the difference between the SEO Essentials and Professional plans?
The SEO Essentials plan ($150/month) focuses purely on search engine optimization: monthly audits, meta tag optimization, Google Search Console monitoring, broken link fixes, and XML sitemap updates. The Professional plan ($300/month) includes everything in Essentials PLUS full WCAG 2.1 AA accessibility compliance, ADA accessibility audits, Core Web Vitals optimization, schema markup updates, an accessibility widget, and monthly compliance reports. Choose Professional if you want protection from ADA lawsuits and better accessibility for all users.
Do you provide monthly reports?
Yes, all maintenance plans include detailed monthly reports. You'll receive a comprehensive breakdown of work performed, issues identified and resolved, SEO performance metrics, accessibility compliance status, and recommendations for improvements. Reports are delivered via email in an easy-to-understand format, and we're always available to discuss the findings with you.
How long does it take to implement accessibility fixes?
The timeline depends on your website's current state and the severity of accessibility issues. Simple fixes like adding alt text or improving color contrast can be done within a few days. More complex changes like restructuring navigation or fixing keyboard accessibility may take 1-2 weeks. During your initial audit, we'll provide a prioritized remediation plan with estimated timelines. Critical issues that could lead to legal action are always addressed first.
Can I cancel my maintenance plan anytime?
Yes, our maintenance plans are month-to-month with no long-term contracts required. You can cancel at any time with 30 days notice. We believe in earning your business every month through excellent service, not locking you into lengthy agreements. If you prepay for a year, you'll receive a discount, but you can still cancel and receive a prorated refund for unused months.
What types of websites do you maintain?
We maintain all types of websites including WordPress sites, WooCommerce stores, static HTML websites, Shopify stores, custom-built web applications, and more. Our team has experience with virtually every major platform and CMS. During our initial consultation, we'll assess your specific setup and ensure our maintenance services are tailored to your technology stack.
Will my website be down during maintenance?
No, we perform maintenance work during low-traffic hours and use staging environments whenever possible to prevent any downtime. Updates are tested thoroughly before being applied to your live site. In the rare case that a brief maintenance window is required (such as major platform upgrades), we'll notify you in advance and schedule it for the least disruptive time.
Do you handle emergency security issues?
Absolutely. Security emergencies are treated with the highest priority. If your site is hacked, infected with malware, or experiencing a security breach, we respond immediately—typically within hours, not days. Complete Care plan clients receive priority emergency response. We'll clean the infection, patch vulnerabilities, restore from backup if needed, and implement additional security measures to prevent future incidents.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), ACH bank transfers, and PayPal. For business clients, we can also accommodate invoicing with Net-15 or Net-30 terms. Automatic monthly billing is set up for convenience, and you'll receive an invoice each month before your card is charged.
Is there a contract or minimum commitment?
No long-term contracts or minimum commitments are required. Our maintenance plans operate on a month-to-month basis. We offer optional annual prepayment discounts (save up to 15%) for clients who prefer to pay yearly, but this is entirely optional. You can start, pause, or cancel your service at any time with 30 days notice.