Support Category
FTP Access
Upload, download, and manage your website files using FTP and SFTP. Step-by-step setup guides for FileZilla, CyberDuck, and other popular FTP clients.
Guides
How to Create an FTP Account in cPanel
Set up a dedicated FTP login for a developer, contractor, or team member to access your files without sharing your main cPanel credentials.
How to Set Up FileZilla FTP Client
Connect to your hosting account using FileZilla, the most popular free FTP client for Windows and macOS. Covers FTP, FTPS, and SFTP setup.
FTP vs SFTP vs FTPS — What's the Difference?
Understand the differences between FTP, SFTP, and FTPS protocols, and why SFTP is the recommended secure choice for transferring files.
How to Set Up WinSCP FTP Client
Connect to your hosting account from Windows using the free WinSCP client. Supports FTP, SFTP, and SCP protocols for secure file transfers.
How to Set Up Cyberduck FTP Client
Connect to your hosting account from Mac or Windows using the free Cyberduck FTP client. Includes SFTP setup instructions for secure transfers.
Troubleshooting Common FTP Connection Issues
Fix the most common FTP and SFTP connection errors including timeouts, refused connections, and login failures.
Managing WordPress with FTP
Use FTP to install WordPress themes, upload plugins, edit core files, and recover a broken WordPress site when admin access is unavailable.
How to Set Up Core FTP
Configure Core FTP on Windows for secure file transfers to your hosting account. Includes connection settings for FTP, FTPS, and SFTP protocols.
How to Set Up Commander One FTP Client
Connect from macOS using Commander One with SFTP settings for your hosting account files. Includes connection troubleshooting tips.
How to Set Up SmartFTP
Use SmartFTP to connect to your hosting account with FTP, FTPS, or SFTP protocols. Includes site profile setup and connection troubleshooting.
How to Set Up CuteFTP
Add your hosting account to CuteFTP and transfer website files securely using FTP, FTPS, or SFTP with saved connection profiles.
How to Set Up CoffeeCup Free FTP
Connect CoffeeCup Free FTP to your hosting account for drag-and-drop file uploads. Includes SFTP configuration and connection troubleshooting.
How to Set Up Transmit for Mac
Configure Panic Transmit on macOS for SFTP access to your website files. Includes connection settings, known hosts management, and syncing options.
How to Set Up ForkLift FTP Client
Use ForkLift on macOS to manage local and server files side by side. Includes SFTP setup, stored connections, and dual-pane sync features.
How to Set Up WS_FTP Professional
Configure WS_FTP Professional for secure transfers and saved hosting profiles. Includes SFTP setup, scheduled transfers, and synchronization features.
How to Set Up FTP Voyager
Connect FTP Voyager to your hosting account and manage upload queues. Includes SFTP and FTPS configuration for secure file transfers.
How Anonymous FTP Works
Understand anonymous FTP access, why it is usually disabled on most hosting accounts, and when it should be avoided for security reasons.
What Are Special FTP Accounts in cPanel?
Learn why cPanel creates primary and log access FTP accounts and how they differ from normal FTP users.
How to Change an FTP Password
Update FTP account passwords safely without changing unrelated cPanel or email passwords. Includes using cPanel and command-line methods.
How to Change an FTP Account Quota
Limit or expand how much disk space a dedicated FTP account can use. Includes setting quotas and monitoring usage in cPanel.
How to Delete an FTP Account Safely
Remove old FTP users without accidentally deleting website files. Includes deleting FTP accounts and reassigning files in cPanel.
How to Use cPanel FTP Client Configuration
Download FTP configuration files from cPanel to quickly connect FileZilla, CyberDuck, or any FTP client to your 330 Hosting account.
FTP Passive Mode vs Active Mode
Understand when to switch between FTP passive and active mode to fix connection errors and directory listing problems in your FTP client.
Where to Upload Website Files with FTP
Learn which folder serves your public website and how to avoid uploading files to the wrong location.
How to Fix File Permissions After FTP Uploads
Correct file and folder permission problems that appear after uploading with an FTP client — fix 403 errors and WordPress plugin upload failures.