Support Category
FTP Access
Upload, download, and manage your website files using FTP, SFTP, and popular FTP client software.
Guides
How to Create an FTP Account in cPanel
Set up a dedicated FTP login for a developer, contractor, or team member to access your files.
How to Set Up FileZilla FTP Client
Connect to your hosting account using FileZilla, the most popular free FTP client.
FTP vs SFTP vs FTPS — What's the Difference?
Understand the differences between FTP protocols and why SFTP is the recommended choice.
How to Set Up WinSCP FTP Client
Connect to your hosting account from Windows using the free WinSCP client.
How to Set Up Cyberduck FTP Client
Connect to your hosting account from Mac or Windows using the free Cyberduck client.
Troubleshooting Common FTP Connection Issues
Fix the most common FTP and SFTP connection errors including timeouts, refused connections, and login failures.
Managing WordPress with FTP
Use FTP to install themes, upload plugins, edit core files, and recover a broken WordPress site.
How to Set Up Core FTP
Configure Core FTP on Windows for secure file transfers to your hosting account.
How to Set Up Commander One FTP Client
Connect from macOS using Commander One with SFTP settings for your website files.
How to Set Up SmartFTP
Use SmartFTP to connect to your hosting account with FTP, FTPS, or SFTP.
How to Set Up CuteFTP
Add your hosting account to CuteFTP and transfer website files securely.
How to Set Up CoffeeCup Free FTP
Connect CoffeeCup Free FTP to your hosting account for drag-and-drop file uploads.
How to Set Up Transmit for Mac
Configure Panic Transmit on macOS for SFTP access to your website files.
How to Set Up ForkLift FTP Client
Use ForkLift on macOS to manage local and server files side by side.
How to Set Up WS_FTP Professional
Configure WS_FTP Professional for secure transfers and saved hosting profiles.
How to Set Up FTP Voyager
Connect FTP Voyager to your hosting account and manage upload queues.
How Anonymous FTP Works
Understand anonymous FTP access, why it is usually disabled, and when it should be avoided.
What Are Special FTP Accounts in cPanel?
Learn why cPanel creates primary and log access FTP accounts and how they differ from normal FTP users.
How to Change an FTP Password
Update FTP account passwords safely without changing unrelated cPanel or email passwords.
How to Change an FTP Account Quota
Limit or expand how much disk space a dedicated FTP account can use.
How to Delete an FTP Account Safely
Remove old FTP users without accidentally deleting website files.
How to Use cPanel FTP Client Configuration Files
Download FTP configuration files from cPanel to speed up client setup.
FTP Passive Mode vs Active Mode
Understand when to switch FTP modes to fix connection and directory listing problems.
Where to Upload Website Files with FTP
Learn which folder serves your public website and how to avoid uploading files to the wrong location.
How to Fix File Permissions After FTP Uploads
Correct permission problems that appear after uploading files or folders with an FTP client.